Once a charge has been approved or written off on the Charge Approvals screen, they can no longer be edited.
If users find they need to amend the charge or want to prevent/allow the charge to be billed:
- Go to the Charge Approvals screen (Finance tab/left hand menu on Charge tab of a case)
- Tick the box ‘Show all not billed’ to display previously approved/written off charges that have not been billed yet
- Use any other filters to find the particular charge(s)
- Amend the charge status from ‘Approve’/’Written Off’ to ‘Pending’
- Click 'Update'
It will now be possible to amend the charge information on the Details screen.
Once the charge has been updated, approve it as required.